SPA POLICIES & FAQ’s
Arrive early to unwind with a cup of Aveda Certified Organic Comforting Tea.
We kindly request our guests observe our Spa Policies.
Can I return products purchased at Amenities?
You can return retail items for store credit or exchange with a sales receipt within 30 days from Amenities.
Store credit for all products except AIR care and make up.
Product must be more than half full for return availability.
No refunds for gift cards. What is the best arrival time for my appointment?
What is the best arrival time for my appointment?
Arriving fifteen minutes early for your appointment, gives you time to relax and unwind with a cup of Aveda Certified Organic Comforting Tea. We want you to enjoy your full experience, and starting late makes this difficult. Please note we charge full fees for shortened or canceled treatments.
What helpful hints can you give me for parking?
Amenities is located facing Palm at Shaw directly behind Jamba Juice in Fig Garden Village. You may park near Jamba Juice and walk through the breezeway between Jamba Juice and Pieology to our entrance.
If you would like to park in front of our location you can come around to the parking that parallels Palm Ave. The only way to enter this parking area is between J. Crew and Chase Bank.
What should I wear to my appointment?
Please leave valuables at home and wear clothing that you are comfortable changing in and out of for your appointment. We offer guest robes at Amenities for your comfort, and they are laundered after each wearing.
Amenities cannot be responsible for any damage to clothing or accessories, nor for any missing or damaged valuables. We offer smocks when you are receiving a color or high light treatment for the protection of your clothes.
Can I use my cell phone?
Your visit to Amenities is your chance to relax and our chance to focus on giving you every bit of our 5-star service. We respectfully ask that you set your cell phone on silent or at least one of those soft, mellow ring tones when entering the salon, so your artist doesn’t get startled mid-haircut. Please keep chatting volume low, as others are enjoying their ‘me’ time.
We ask that you turn off your phone in the spa and during your spa service. While you relax before your spa experience and you need to make a call, please step out of the Spa to the retail area of the Salon.
Can I bring my children and my dog?
We cannot supervise children under 8 years old without appointments. Our focus needs to be on you. Please plan for childcare so that you, and our other guests, can relax and enjoy your visit with us. We love dogs, but please leave them at home, (not in your car, please!) unless they are service dogs with proper identification.
What payment types do you accept?
We take many forms of payment: American Express, Discover, Visa, MasterCard, and cash or checks. Cash for gratuities is appreciated but can be added to your check or credit card per your request.
Does your haircut or color need a tweak?
Call us within a week, so we can take care of it. We will happily adjust a service within 14 days. Beyond that, we consider another visit to be a new service and we charge accordingly.
What if I am not thrilled with my service?
Our goal is to make you happy.
If anything you pay for doesn’t meet your expectations, please know that we care about your experience. Please call us right away at 559-224-2667 to let us know, and we’ll make it right.
You can also email our General Manager.
What is your Cancellation Policy?
Our artist’s schedules fill quickly. We have a wait list and check it often. That does not mean you can’t drop in— weekends are busy, but we want to be available when you need us.
Appointments are reservations, we hold time on our artist’s books just for you. Life happens, to all of us, but please give us at least 24 hours’ notice if you are going to cancel or move your appointment. We promise to do the same. Short notice cancellations and no-shows are hard on our employee’s incomes. Plus, we miss you! We’re here to make you look and feel great, and we prefer to stay busy.
More than one no-show, last-minute cancellation, or arriving too late for your service–and we’ll ask you to guarantee future reservations with a credit card, or pre-pay.
If your schedule is constantly changing, we would suggest calling for a same-day appointment, or we may require that you pre-pay for your services.
We will confirm appointments via email or text sent to you three days before your reservation as a courtesy.
Appointments for services of 2 hours or more require a 50% deposit. This deposit is non-refundable if the appointment is missed or is canceled with less than 24 hours’ notice.