Spa Policies

We require a credit card hold on all service appointments. Our artists’ schedules fill quickly, but walk-ins are always welcome when availability allows.

Appointments are reservations — we hold time on our artists’ books just for you. Please give us at least 24 hours notice if you need to cancel or reschedule to avoid a cancellation fee.

Cancellation fee: 50% of the scheduled service.

More than one no-show or last-minute cancellation may require a credit card guarantee or pre-payment for future reservations. If your schedule changes often, we suggest calling for same-day appointments.

Appointments for services of 2 hours or more require a 50% deposit, non-refundable if missed or canceled with less than 24 hours notice.

We confirm appointments via email or text 2 days prior to your reservation as a courtesy.

Your happiness is a priority at Amenities. If you are not entirely satisfied with your service, please call to let us know within 7 days so we can make it right.

The redo policy does not cover a change in direction from your original requested style or color. All guarantees will be determined by management.

No cash refunds are permitted. If your color needs a tweak, please call us within one week and we will happily adjust it. Color adjustments are available within 14 days — beyond that, we consider the visit a new service.

Arriving fifteen minutes early gives you time to relax and unwind with a cup of Aveda Certified Organic Comforting Tea. We want you to enjoy your full experience, and starting late makes this difficult.

If you arrive late, your appointment will end as scheduled so as not to delay the next guest. Full fees apply for shortened or canceled treatments.

Amenities is not responsible for lost or stolen property. To protect your personal items, we request that you leave valuables at home.

Wear clothing that you are comfortable changing in and out of. We offer guest robes for your comfort, laundered after each wearing.

We provide smocks for color and highlight treatments. We recommend removing earrings prior to all color and style services.

Your visit is your chance to relax and our chance to focus on giving you 5-star service. We respectfully ask that you set your phone to silent when entering the salon and keep conversation volume low, as other guests are enjoying their time.

Please turn off your phone in the spa and during spa services. If you need to take a call, please step out to the retail area.

For the comfort and relaxation of our guests and the safety of your children, please come alone to your service.

Children receiving a service are welcome, but please make alternate arrangements for children under 8 during your appointment.

A credit card processing fee of up to 3% may be charged for credit card transactions, either online or in person.

You may exchange retail items or receive store credit within 30 days of original purchase with an original Amenities sales receipt.

Store credit is available for all products except AIR care and makeup.

Product must be more than half full for return availability.

All gift card sales are final — no refunds. Gift cards are like cash and cannot be replaced if lost or stolen. Purchase gift certificates online.

We accept American Express, Discover, Visa, MasterCard, cash, and checks. Cash gratuities are appreciated, but tips can also be added to your credit card upon request.

We love dogs! However, unless they are a service dog with proper identification, please leave them at home.

Amenities is located facing Palm and Shaw, directly behind Jamba Juice in Fig Garden Village. You may park near Jamba Juice and walk through the breezeway between Jamba Juice and Pieology to our entrance.

You can also park in front of our location in the lot that parallels Palm Ave. Free parking is available.