Spa Policies

Appointments & Cancellations

We require a credit card hold on all service appointments.

Our artist’s schedules fill quickly. We have a wait list and check it often. That does not mean you can’t drop in— weekends are busy, but we want to be available when you need us.

Appointments are reservations.   We hold time on our artist’s books just for you.  Life happens to all of us, but please give us at least 24 hours notice if you are going to cancel or move your appointment.  Short notice cancellations and no-shows cost our employee’s incomes.  Plus, we miss you!  We’re here to make you look and feel great, and we prefer to stay busy.

More than one no-show, last-minute cancellation or arriving too late for any service, you will be required to guarantee future reservations with a credit card or pre-pay.

If your schedule is constantly changing, we suggest calling for same-day appointments to avoid pre-payment for services.

We will confirm appointments via email or text sent to you 2 days prior to your reservation as a courtesy.

Appointments for services of 2 hours or more require a 50% deposit.  This deposit is non-refundable if the appointment is missed or canceled with less than 24 hours notice.

*  Please note that if you arrive late for your appointment, it will end as scheduled so as not to delay the next scheduled guest.  We recommend you arrive 15 minutes early for all appointments allowing you time to relax prior to your service.

Guest Services

Your Happiness is a priority at Amenities Day Spa Salon.  If you are not entirely satisfied with your service, please call to let us know within 7 days so we can make it right.

The redo policy does not cover a change in direction of your original requested style or color.

All guarantees will be determined by management.

No cash refunds are permitted.  If your color needs a tweak please call us within a week, so we can take care of it.  We will happily adjust a color service within 14 days.  Beyond that, we consider another visit to be a new service and we charge accordingly.

Arrival Time

Arriving fifteen minutes early for your appointment, gives you time to relax and unwind with a cup of Aveda Certified Organic Comforting Tea.  We want you to enjoy your full experience and starting late makes this difficult.

*  Please note we charge full fees for shortened or canceled treatments.

Clothing & Personal Items

Amenities is not responsible for lost or stolen property.   To protect your personal items, we request that you leave valuables at home.

Wear clothing that you are comfortable changing in and out of for your appointment.  We offer guest robes at Amenities for your comfort, and they are laundered after each wearing.

Amenities cannot be responsible for any damage to clothing or accessories, nor for any missing or damaged valuables.

We offer smocks when you are receiving a color or high light treatment for the protection of your clothes and recommend removing earrings prior to all color and style services.

Credit Card Processing

Your satisfaction is important to us!

A credit card processing fee of up to 3% may be charged for credit card transactions either online or in person.

Product Returns

Your satisfaction is important to us!

You may exchange retail items or receive a store credit for products only within 30 days of original purchase with an original Amenities sales receipt.

Store credit for all products except AIR care and make up.

Product must be more than half full for return availability.

Gift Cards

All gift cards sales are final, no refunds.  Gift cards are like cash and can NOT be replaced if lost or stolen.

Payment Methods

We take many forms of payment: American Express, Discover, Visa, MasterCard and cash or checks. Cash for gratuities is appreciated but can be added to your check or credit card per your request.

Cell Phones

Your visit to Amenities is your chance to relax and our chance to focus on giving you every bit of our 5-star service. We respectfully ask that you set your cell phone on silent or at least one of those soft, mellow ring tones when entering the salon so your artist doesn’t get startled mid-haircut. Please keep chatting volume low, as others are enjoying their ‘me’ time.

We ask that you turn off your phone in the spa and during your spa service. If you need to make or take a call prior to your spa experience, please step out to the retail area of the Salon.

Children

For the comfort and relaxation of our guests, and for the safety of your children, please come alone to your service.

If your child is receiving a service we welcome them, but please make alternate arrangements for children under 8 during your service.

We would love for you to relax as well!

Dogs

We love dogs, but unless they are a service dog with proper identification please leave them at home.

Parking

Amenities is located facing Palm at Shaw directly behind Jamba Juice in Fig Garden Village.  You may park near Jamba Juice and walk through the breezeway between Jamba Juice and Pieology to our entrance.

If you would like to park in front of our location you can come around to the parking that parallels Palm Ave.